Returns & Exchanges

At Botticelli Foods, we strive to ensure every pantry staple meets our high standards of Italian quality; however, due to the perishable nature of our products, we offer a dedicated resolution process for items that arrive damaged or incorrect.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, please examine your package for any signs of leakage, breakage, or incorrect items before opening the safety seals.

• 2.
  Contact Support

  If you encounter an issue, email our customer service team within 7 days of receipt with your order number and clear photos of the damaged product.

• 3.
  Validation Process

  Our quality assurance team will review your claim to verify the discrepancy and determine if a replacement or credit is necessary.

• 4.
  Resolution

  Once approved, we will ship a replacement of your premium olive oils or sauces at no additional cost, or issue a refund to your original payment method.